MTTC, amid rapid growth,plans move to larger premises
MTTC, an international provider of customer care for mobile electronics, is preparing to move to new larger premises in the second quarter of 2016as its business in many European countries booms.
Revenue of the MTTC group surged 53 percent in 2015 to 13.5 million euros as the company handled 285,000 repairs of mobile devices, mainly at its Lithuanian service base. MTTC now has subsidiaries in Latvia, Estonia and Finland, partnerships in The Netherlands, Italy and Belgium, and also cares for global insurance company clients in Sweden, Demark and Austria.
“Orders from international business partners keep growing and our main repair centre in Kaunas is at full capacity, so we’re building new premises,” said GintarasKručkas, the CEO of MTTC. “It will be the largest mobile-device repair facility in the Baltic region and one of the most advanced in all of Europe, both technologically and in terms of efficient processes,” he said.
The company plans in late May or June to move into the new 3,500 sq. m. facility that it is currently building in the Kaunas Free Economic Zone. Investments in the site total 2.5 million euros. It will handle some 30,000 device repairs per month.
Mobile operators opened two new service centres in Lithuania last year, somewhat reducing MTTC’s share of the local warranty repair market. The company foresaw and fully compensatedfor those losses by strengthening its positions in non-warranty repairs and insured-event services both in Lithuania and abroad.
That meansan 80-percent capacity increase in Lithuania, where innovative logistics enable quick repairs of mobile phones, smartphones and tablets from all over Europe.MTTC completes 95 percent of all repair transactions in 3 days or less.